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Preliminary 8-2002 RSHD Smartcaster Installation Manual

Troubleshooting Software Problems

So far, I have focused on hardware problems, but we should note that software could also

cause problems. Software issues can cause problems that can be difficult to solve. The

same principles apply though. Understand the problem, record the symptoms, isolate the

problem area, and eliminate each possible cause via a methodical step-by-step approach

until the problem is solved.

For example: If your remote control software is causing problems, start by uninstalling

and reinstalling the software to eliminate the chance of corrupt files. If that doesn't work,

uninstall and try different software. If the problem persists, you have eliminated the

application as the cause for the problem and can proceed to the next step. If the problem

still persists, it may be time to look at the modem and see if it's a hardware problem.

A very common problem area that crosses the border between software and hardware are

drivers. Keep in mind that most hardware components in your computer need drivers to

function properly. Unfortunately, no driver is perfect. If your problem involves weird

behavior of a certain hardware component such as printer, video card, sound card, etc.,

then the first step should be a visit to the manufacturer's web site to download and install

the most recent driver.

When you troubleshoot a problem, keep in mind that you might not be the only one that

ran into that issue. It is always a good idea to consult Smarts to cover all your bases.

Stay calm

Understand the problem before doing anything

Be methodical and logical

Document your steps

Find the problem by process of elimination

Be sure to look at the big picture and consider all possibilities

Don't be intimidated

Keeping these steps in mind is the key to successful troubleshooting.

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